Last modified: 2011-12-05 08:31:11 UTC

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Bug 30464 - Persistent 'sessionID is invalid' error on log in


Summary:	Persistent 'sessionID is invalid' error on log in

Status:	RESOLVED FIXED

Product:	Wikimedia
Classification:	Unclassified
Component:	OTRS (Other open bugs)
Version:	unspecified
Hardware:	All All

Importance:	Normal normal (vote)
Target Milestone:	---
Assigned To:	Nobody - You can work on this!

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2011-08-19 16:24 UTC by Benjamin Chen
Modified:	2011-12-05 08:31 UTC (History)
CC List:	4 users (show)

See Also:
Web browser:	---
Mobile Platform:	---
Assignee Huggle Beta Tester:	---

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Description Benjamin Chen 2011-08-19 16:24:06 UTC

Since last month, I sometimes receive the error message 'SessionID is invalid!!!' when trying to log into OTRS system. Sometimes I just need to try again, but if I'm unlucky on that day no matter what I tried, it just won't let me in.

I'm not using proxy or behind firewall, and I do not receive this error after logging in for some time - I get it on my first attempt to log in on an unlucky day.

Comment 1 Rob Lanphier 2011-11-17 00:39:26 UTC

Mark H, could you find someone in Ops to handle this one?

Comment 2 Mark A. Hershberger 2011-11-20 23:50:08 UTC

RT ticket: http://rt.wikimedia.org/Ticket/History.html?id=2014

Is the original reporter (Bencmq) still experiencing this problem?

Comment 3 Benjamin Chen 2011-11-21 04:03:59 UTC

It's been much better since October. I still encounter this, but maybe like once a week.

Comment 4 Platonides 2011-11-21 16:28:40 UTC

I wonder if mod_perl isn't regenerating the session when it expires (or gets corrupted from  OTRS POV).

Doens't clearing the cookies for ticket.wikimedia.org fix it?

Comment 5 Mark A. Hershberger 2011-11-22 17:50:46 UTC

(In reply to comment #3)
> It's been much better since October. I still encounter this, but maybe like
> once a week.

Ops did some work on this yesterday.  Let me know if you see any change.

Comment 6 Benjamin Chen 2011-12-05 08:31:11 UTC

I have not encountered after that. Probably it is already fixed, so marked as RESOLVED FIXED.

Wikimedia Bugzilla is closed!

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