Last modified: 2013-01-17 23:24:07 UTC

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Bug 34724 - Many tiff thumbs fail with error "Error retrieving thumbnail from scaling server: empty response"
Many tiff thumbs fail with error "Error retrieving thumbnail from scaling ser...
Status: RESOLVED FIXED
Product: MediaWiki
Classification: Unclassified
File management (Other open bugs)
1.19
All All
: High normal (vote)
: ---
Assigned To: Nobody - You can work on this!
: ops
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2012-02-26 08:36 UTC by Matthew Bowker
Modified: 2013-01-17 23:24 UTC (History)
7 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description Matthew Bowker 2012-02-26 08:36:21 UTC
The image thumbnails for http://commons.wikimedia.org/wiki/File:Wichita,_Portraits-Kiowa_women_-_NARA_-_523844repairedCropped.tif are generated with errors and cannot be displayed.  

I've tried purging the image and no-cache refreshing, appears to be a server side issue.
Comment 1 elinruby 2012-02-26 08:42:59 UTC
I uploaded the image -- please let me know if there is something I can do to help from the image editor. It's there if you click "Full resolution" but most people won't figure that out. Thanks
Comment 2 elinruby 2012-02-26 13:47:51 UTC
Had the same problem with File:Hon._Henry_L._Dawes%2C_Mass_-_NARA_-_530522croppedhealed.tif. Possibly related to 34667 or 9497.
Comment 3 Bawolff (Brian Wolff) 2012-02-28 03:14:37 UTC
For reference, when I viewed the url, no error message was given, only a zero-byte response was given (status code 200, content-length header was 0, but otherwise looked like a normal response)

Changing the url around (to avoid caching) I got the error "Error retrieving thumbnail from scaling server: empty response" (status code 500).


This is also an issue with some related files, for example: https://upload.wikimedia.org/wikipedia/commons/thumb/1/1e/Wichita%2C_Portraits-Kiowa_women_-_NARA_-_523844.tif/lossy-page1-183px-Wichita%2C_Portraits-Kiowa_women_-_NARA_-_523844.tif.jpg (Note, this isn't that noticable, since the cached responses are fine)

I also just randomly went through search, and first image i tried was also affected ( https://upload.wikimedia.org/wikipedia/commons/thumb/6/6d/Hungry_Ghosts_Scroll_Kyoto_5.tif/lossy-page1-320px-Hungry_Ghosts_Scroll_Kyoto_5.tif.jpg )


I'm raising priority, as this seems to be a significant issue affecting many image files, which used to work.

CC'ing aaron due to possibility it being related to swift media stuff
Comment 4 Aaron Schulz 2012-02-28 17:39:19 UTC
Fixed in r112613, r112616. Use ?action=purge on the File: page to clear existing broken files.
Comment 5 EK 2013-01-17 18:54:48 UTC
I have received similar errors with a van Gogh image:

http://commons.wikimedia.org/wiki/File:Vincent_van_Gogh_-_De_slaapkamer_-_Google_Art_Project.jpg#file
Comment 6 Bawolff (Brian Wolff) 2013-01-17 23:24:07 UTC
(In reply to comment #5)
> I have received similar errors with a van Gogh image:
> 
> http://commons.wikimedia.org/wiki/File:Vincent_van_Gogh_-_De_slaapkamer_-
> _Google_Art_Project.jpg#file

To clarify, similar or exact same ( "Error retrieving thumbnail from scaling server: empty response")?

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