Last modified: 2013-03-01 01:31:37 UTC

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Bug 44833 - No way to recover password after unattaching email address from WP account
No way to recover password after unattaching email address from WP account
Status: RESOLVED FIXED
Product: Wikimedia
Classification: Unclassified
General/Unknown (Other open bugs)
wmf-deployment
All All
: Normal normal (vote)
: ---
Assigned To: Nobody - You can work on this!
: shell
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2013-02-10 00:46 UTC by tofutwitch11
Modified: 2013-03-01 01:31 UTC (History)
2 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description tofutwitch11 2013-02-10 00:46:16 UTC
I was told by a developer to file a bug report for this, and that it could be resolved...even though it isn't a bug. I lost the password to my WP account and had recently unattached my email and my WP account because I was going to change my email and put in an email dedicated to WP purposes. Unfortunately that got delayed. I forgot the PW to the account because my browser remembered it and automatically inserted it -- and when I re-installed Windows, of course, it didn't remember it. If there is any way to add the email address back to the account, that would be great. I can prove that I own the account because I created an alternate account to use on public computers before I lost access, and confirmed I owned both account -- and I still have access to the alternate one. Is there any hope? I know this isn't a bug, and I was hesitant on posting it here, but a developer said I should post here, so, I apologize profusely if this is terribly incorrect.
Comment 1 Alex Monk 2013-02-10 00:48:30 UTC
Your username would probably be helpful.
Comment 2 tofutwitch11 2013-02-10 00:49:49 UTC
tofutwitch11
Comment 3 tofutwitch11 2013-02-10 00:50:42 UTC
Sorry I forgot to include the username -- it's tofutwitch11 and the alternate account is tofutwitch12. Mainly use EN.WP.
Comment 4 Alex Monk 2013-02-10 00:59:31 UTC
I can see that tofutwitch11 and tofutwitch12 are the same person: https://en.wikipedia.org/w/index.php?title=User:Tofutwitch12&diff=404457436&oldid=384380843

Can you edit a page (e.g. your user or user talk) using this alternative account pointing to this bug and/or the email address tofutwitch11@aol.com?
Comment 5 tofutwitch11 2013-02-10 01:02:26 UTC
Okay, user page edited with a link to the bug.
Comment 7 tofutwitch11 2013-02-10 01:07:24 UTC
That's correct, I made that edit.
Comment 8 tofutwitch11 2013-02-11 02:55:51 UTC
Alex, thanks a lot for your help so far. Is there anything else I have to do?
Comment 9 Alex Monk 2013-02-11 02:59:11 UTC
I don't think so. This bug is just waiting for a shell user to fix it.
Comment 10 tofutwitch11 2013-02-22 23:59:34 UTC
Anyone?
Comment 11 Sam Reed (reedy) 2013-02-28 00:34:34 UTC
Interesting, Tofutwitch12 did have an email address set in the central auth database.

All fixed now
Comment 12 tofutwitch11 2013-02-28 00:45:01 UTC
Right, I have access to tofutwitch12 -- but not to tofutwitch11. That's what the issue is. Can you add the tofutwitch11@aol.com email address to the tofutwitch11 account? I've proved I own both accounts above. Thanks Again
Comment 13 Sam Reed (reedy) 2013-02-28 02:38:32 UTC
(In reply to comment #12)
> Right, I have access to tofutwitch12 -- but not to tofutwitch11. That's what
> the issue is. Can you add the tofutwitch11@aol.com email address to the
> tofutwitch11 account? I've proved I own both accounts above. Thanks Again

I did already, and they're still there. Hence closing the bug.

I suspect there's likely a cache entry in Memcached depending on when you last tried to use it. I've invalidated the cache entry for that user now. Try again.
Comment 14 tofutwitch11 2013-02-28 03:19:55 UTC
It seems to have worked now -- just waiting for the email. Sam, thank you so much for resolving this issue. It feels great to have my account back.
Comment 15 tofutwitch11 2013-02-28 03:41:11 UTC
Actually, turns out, it's still not working. It says "There is no email address recorded for user Tofutwitch11".
Comment 16 tofutwitch11 2013-03-01 01:31:37 UTC
Working Now. Thanks Everyone!

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