Last modified: 2014-03-28 16:40:46 UTC

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Bug 51359 - tools-mail doesn't deliver mails
tools-mail doesn't deliver mails
Status: RESOLVED FIXED
Product: Wikimedia Labs
Classification: Unclassified
tools (Other open bugs)
unspecified
All All
: Highest blocker
: ---
Assigned To: Marc A. Pelletier
:
Depends on:
Blocks:
  Show dependency treegraph
 
Reported: 2013-07-15 11:20 UTC by Johannes Kroll (WMDE)
Modified: 2014-03-28 16:40 UTC (History)
2 users (show)

See Also:
Web browser: ---
Mobile Platform: ---
Assignee Huggle Beta Tester: ---


Attachments

Description Johannes Kroll (WMDE) 2013-07-15 11:20:54 UTC
One of our tools has the option to get results by email. I'm trying to use python's smtplib to send mail. I can connect to tools-mail by smtp and send without errors, but no mail gets delivered.
Comment 1 Tim Landscheidt 2013-07-15 13:59:42 UTC
Some more context from IRC:

| <Coren> 2013-07-15 10:23:22 1Uyfw9-00075n-O8 ** junk-mailbox@gmx.de
|         R=dnslookup T=remote_smtp: SMTP error from remote mail server after
|         initial connection: host mx01.gmx.net [213.165.67.115]: 554-gmx.net
|         (mxgmx109) Nemesis ESMTP Service not available\n554-No SMTP
|         service\n554 invalid DNS PTR resource record  [13:26]
| <Coren> JohannesK_WMDE: Your server don't like ours because it doesn't have a
|         reverse.  That can be arranged.
Comment 2 Marc A. Pelletier 2013-07-17 17:48:04 UTC
We now have a proper reverse; which will alleviate that specific problem.  We don't yet have a proper SPF entry, but that remains pending on some decisions from legal.
Comment 3 Tim Landscheidt 2014-03-27 03:13:53 UTC
This seems to have come back:

| scfc@tools-mail:~$ sudo exim -v -M 1WSzlb-0004XZ-RS
| delivering 1WSzlb-0004XZ-RS
| LOG: MAIN
|   Unfrozen by forced delivery
| Connecting to mx-ha03.web.de [213.165.67.104]:25 ... connected
|   SMTP<< 554-web.de (mxweb006) Nemesis ESMTP Service not available
|          554-No SMTP service
|          554 invalid DNS PTR resource record
|   SMTP>> QUIT
| LOG: MAIN
|   ** [redacted] <[redacted]@tools.wmflabs.org> R=dnslookup T=remote_smtp: SMTP error from remote mail server after initial connection: host mx-ha03.web.de [213.165.67.104]: 554-web.de (mxweb006) Nemesis ESMTP Service not available\n554-No SMTP service\n554 invalid DNS PTR resource record
| LOG: MAIN
|   Frozen (delivery error message)
| scfc@tools-mail:~$
Comment 4 Gerrit Notification Bot 2014-03-27 17:55:51 UTC
Change 121416 had a related patch set uploaded by Tim Landscheidt:
Add temporary PTR record for mail.tools.wmflabs.org

https://gerrit.wikimedia.org/r/121416
Comment 5 Tim Landscheidt 2014-03-28 16:22:59 UTC
I looked through some of the stuck mail, and apparently it's not only "Your job was submitted", but also some maintainers actually use that for useful information :-).  So upping priority, as those maintainers currently don't get any mail.
Comment 6 Gerrit Notification Bot 2014-03-28 16:25:41 UTC
Change 121416 merged by coren:
Add temporary PTR record for mail.tools.wmflabs.org

https://gerrit.wikimedia.org/r/121416
Comment 7 Marc A. Pelletier 2014-03-28 16:40:46 UTC
Sadly, reverses have to be done manually because of the hinky way Openstack handles DNS.

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