Last modified: 2014-10-15 15:33:41 UTC

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Bug 59950 - "Customer ID:" missing from Ticket Information box for agents with read-only access to ticket


Summary:	"Customer ID:" missing from Ticket Information box for agents with read-only ...

Status:	RESOLVED FIXED

Product:	Wikimedia
Classification:	Unclassified
Component:	OTRS (Other open bugs)
Version:	wmf-deployment
Hardware:	All All

Importance:	Low minor (vote)
Target Milestone:	---
Assigned To:	Alex Monk

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2014-01-11 18:24 UTC by Patrik (pajz)
Modified:	2014-10-15 15:33 UTC (History)
CC List:	5 users (show)

See Also:
Web browser:	---
Mobile Platform:	---
Assignee Huggle Beta Tester:	---

Attachments
Ticket Information Box (6.17 KB, image/png) 2014-01-11 18:24 UTC, Patrik (pajz)	Details
Add an attachment (proposed patch, testcase, etc.)

Description Patrik (pajz) 2014-01-11 18:24:26 UTC

Created attachment 14290 [details]
Ticket Information Box

PROBLEM DESCRIPTION
===================
If you access a ticket in a queue to which you have read-only access, the
"ticket information" box in ticket zoom view is formatted improperly.
"CustomerID:" is missing and the actual ID moves to the left. See attached
screenshot.

NOTE
====
The bug has been reported upstream (http://bugs.otrs.org/show_bug.cgi?id=10124) but was closed as WORKSFORME. Given comment 2 there and the fact that the developers do not know of this pretty obvious issue indicate that this is related to customizations on our side. My guess would be that this is caused by .dtl changes in the Znuny4OTRS-WikimediaDTL package (accessible via the package manager). Among other things this package hides the CustomerInformation module from ticket zoom view. Maybe it hides "too much" here.

Comment 1 Gerrit Notification Bot 2014-10-08 13:29:01 UTC

Change 165472 had a related patch set uploaded by Alex Monk:
Znuny4OTRS-WikimediaDTL: Unbreak read-only customer ID

https://gerrit.wikimedia.org/r/165472

Comment 2 Gerrit Notification Bot 2014-10-14 19:26:29 UTC

Change 165472 merged by Jgreen:
Znuny4OTRS-WikimediaDTL: Unbreak read-only customer ID

https://gerrit.wikimedia.org/r/165472

Comment 3 Alex Monk 2014-10-15 15:33:41 UTC

Deployed by Jeff Green.

Wikimedia Bugzilla is closed!

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