Last modified: 2014-10-28 16:35:23 UTC

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Bug 71993 - PDF Book Creator not working on gu.wikisource/de.wikipedia: "Waiting for job runner to pick up render job"


Summary:	PDF Book Creator not working on gu.wikisource/de.wikipedia: "Waiting for job ...

Status:	RESOLVED FIXED

Product:	MediaWiki extensions
Classification:	Unclassified
Component:	Collection (Other open bugs)
Version:	master
Hardware:	All All

Importance:	Highest major (vote)
Target Milestone:	---
Assigned To:	Nobody - You can work on this!

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:
	Show dependency tree / graph

Reported:	2014-10-13 12:01 UTC by Dhaval
Modified:	2014-10-28 16:35 UTC (History)
CC List:	6 users (show)

See Also:	71574
Web browser:	---
Mobile Platform:	---
Assignee Huggle Beta Tester:	---

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Description Dhaval 2014-10-13 12:01:47 UTC

on Gujarati (gu) wikisource, book creator is not working. When clicking on Download as PDF, it hangs at Progress: 0.00% and status remains "Status: Waiting for job runner to pick up render job". for example see https://gu.wikisource.org/w/index.php?title=%E0%AA%B5%E0%AA%BF%E0%AA%B6%E0%AB%87%E0%AA%B7:%E0%AA%AA%E0%AB%81%E0%AA%B8%E0%AB%8D%E0%AA%A4%E0%AA%95&bookcmd=rendering&return_to=%E0%AA%B8%E0%AA%AD%E0%AB%8D%E0%AA%AF%3ADsvyas%2F%E0%AA%AA%E0%AB%81%E0%AA%B8%E0%AB%8D%E0%AA%A4%E0%AA%95%E0%AB%8B%2F%E0%AA%B8%E0%AA%B0%E0%AB%8D%E0%AA%B5%E0%AB%8B%E0%AA%A6%E0%AA%AF&collection_id=358bf84a7ca7b3c4d59abf926bb587818992dcd3&writer=rl

Similarly it doesn't allow user to save book in Wikisource:Books/ namespace as subpage. For the books already created and saved in User's own Books subpage, none of the download options are working. Please let me know if I need to file bugs for each download type, e.f. PDF, ODT, ZIM, etc. as none of them works.

Have tried it in IE 11.0.9; Firefox 33.0 and Torch 33.0, its not working on any of these. OS: Windows 7

Comment 1 Andre Klapper 2014-10-13 12:48:28 UTC

Even refreshing the page does not help, so looks different than bug 71574.

Comment 2 Andre Klapper 2014-10-13 13:43:18 UTC

Bumping priority as it looks like more sites are affected by this.
I think C Scott is on holidays this week?

Also brought up in https://de.wikipedia.org/w/index.php?title=Wikipedia:Fragen_zur_Wikipedia&oldid=134842528#.22Als_PDF_herunterladen.22_funktioniert_nicht and https://de.wikipedia.org/w/index.php?title=Wikipedia:Fragen_zur_Wikipedia&oldid=134842528#Artikel_als_PDF_herunterladen.3F

Comment 3 C. Scott Ananian 2014-10-13 14:14:16 UTC

Yes, I'm on vacation this week (but checking in via email). Can this be reproduced, or was it a transient failure?  Getting timestamps from the reports would also be useful, so we can see if the problems are correlated.

Comment 4 Andre Klapper 2014-10-13 16:46:32 UTC

According to godog on engineering@, restarting the service (like last week) restarted the queue processing and PDF rendering should work again. Cscott is looking deeper into the underlying reasons.

Comment 5 Andre Klapper 2014-10-13 19:16:57 UTC

Is bug 72002 a duplicate?  "Rendering process died with non zero code: 1"

Comment 6 C. Scott Ananian 2014-10-28 16:35:23 UTC

The root cause was CPU time exhaustion caused by hanging jobs.  It was fixed by restarting the service and by https://gerrit.wikimedia.org/r/167870.

Wikimedia Bugzilla is closed!

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